The Company Community Forum

Problem:

Version 3.0 EXEs seem to no longer work with WinXP, they are blocked with the following message: "This app has been blocked for your protection."
Signature: Signature error reported by system.
Guess this last one is a WinXP issue.
System: Windows XP SP3

Explanation of the problem:
This problem may occur on old systems that do not have an internet connection (impossible automatic update Microsoft Certificate Store).
Please compare checksum from exe and from TheCompany.pl site:


Checksum tells you whether you have an identical exe - as it is on TheCompany.pl site
The checksum must match - if it differs - download the current version of the exe before the next steps.

First - check what Microsoft says about the signature:
1. Right click on exe -> Properties
2. "Digital Signatures" tab
3. Click digital signature and press "Details"
4. Check error information
5. Please paste error information

SOLUTION: (for Windows XP with SP3 and above systems without internet connection)
I think you have an outdated Microsoft Certificate Store. Your Windows XP SP3 does not have internet connection, right?

1. Please download file:
https://thecompany.pl/CTNCA.crt
https://thecompany.pl/GlobalSignRootCA.crt (Expiration date: 2028-01-28)
https://thecompany.pl/AddTrustExternalCARoot.cer (this certificate has expired, it is probably no longer needed)

2. Transfer this file(s) to Windows XP, and double click
3. Press "Install Certificate..."
4. Select option: "Place all certificates in the following store"
5. Press "Browse..." button and select:
Trusted Root Certification Authorities ( Important! )
6. OK, Next, Finish

Help image:


ATTENTION! The solution will not work if EXE has ben modified by unauthorized person or the virus!

Added on 27 Gru 2020, 00:26:
Changelog [2020-12-27]:
The guide has been updated - a certificate has been added:
GlobalSignRootCA.crt (Expiration date: 2028-01-28)

Hallo zusammen,
ich habe das Problem aktuell noch bei folgenden Spielen: Apocalypse, Arabian Nights, It came from the desert, Giana Sisters. Liegt wohl auch wieder an einem fehlenden oder abgelaufenen Zertifikat. Könnt Ihr mir helfen? Vielen Dank. Grüße aus Deutschland.

Hello, everyone,
I currently still have the problem with the following games: Apocalypse, Arabian Nights, It came from the desert, Giana Sisters. Is probably due to a missing or expired certificate. Can you help me? Thank you very much. Greetings from Germany.

Hu hu
Tatsächlich ist es leider so, daß momentan nicht alle Spiele aktuellen Zertifikat haben. Wann es neu gekauft wird ist noch nicht bekannt. The Company team hat wirklich vieeeel zu tun und manche Sachen mußen warten.
Um das Spiel ohne Problem abspielen zu können kann man z.B. kurz Antivir deaktivieren.
Viele Grüße aus NRW

Mixi wrote:Hu hu
Tatsächlich ist es leider so, daß momentan nicht alle Spiele aktuellen Zertifikat haben. Wann es neu gekauft wird ist noch nicht bekannt. The Company team hat wirklich vieeeel zu tun und manche Sachen mußen warten.
Um das Spiel ohne Problem abspielen zu können kann man z.B. kurz Antivir deaktivieren.
Viele Grüße aus NRW

Do you have a problem on Windows 10?
On Windows XP systems, we have to wait until we renew the certificate, on newer systems, we can help solve the problem.

Added on 04 Lis 2021, 02:09:

K9Darek wrote:Hu hu
Tatsächlich ist es leider so, daß momentan nicht alle Spiele aktuellen Zertifikat haben. Wann es neu gekauft wird ist noch nicht bekannt.

The expired certificate does not allow us to sign & upload to main site ANOTHER NEW exes after July 25, 2021.
However, if we released the exe before that date (all exe on the home page), there should be no problem with starting the game.
So problem "This app has been blocked for your protection" - can be solved, but I need some information about what system we are talking about (Windows XP, or Windows 7 or above).

Hallo, ich nutze Windows XP SP3 - Schade, dass die genannten Spiele nicht funktionieren

Öh. On Windows XP SP3, they actually don't work at present.
I have to buy a new certificate and re-sign the EXEs - it's a temporary problem.

Microsoft has hurt Windows XP very badly - i can't add "TimeStamp" - so if the certificate expires, EXE will also expire.
Try to set the year to 2020 in Windows XP (and internet must be disabled).
Maybe it will help temporarily?

[edit]
I tested - temporary trick with fake year 2020 work properly:

Hallo Anthrox,

danke für Deinen "ungewöhnlichen" Tip. Das hat tatsächlich auch bei mir funktioniert .